Get in touch with the NBN Casinos team
A single official email address, a stated reply time and a list of things we will never ask you for.
Email contato@bytx.com.br to report an error, ask about a review, raise an operator complaint or make a business enquiry. We aim to reply within 48 business hours. It is our only official channel, and we never request payments, passwords or banking details by email or messaging apps.
Found something wrong, or want a page improved? Send it over. Each email is read by a person, and a correction that holds up is published with a fresh date on the page.
You will not find a phone line or social media inbox here, because those are easy to fake. Email is our one official channel.
What to put in the message
Write to contato@bytx.com.br and give the page address and the detail you are asking about.
- A correction: the page and the exact data point.
- A question on a review: the operator and the passage.
- A complaint about an operator: describe what happened. We cannot settle disputes, though we can suggest where to go.
- Business or press: your company and your request.
Requests we will never make
Nobody on our team will ask you for money, passwords, card numbers or one-time codes. If someone using our name does, do not reply, and tell us at the address above.
Who you are writing to
BYTX LTDA, Brazilian company number (CNPJ) 65.649.904/0001-98, Professora Urana Gomes Barros street, number 390, Campinas, São Paulo, Brazil (CEP 13056-674). The editor in chief is Anderson Alves.
How fast we answer
We aim for 48 business hours. Corrections about payments, licences or legal topics get priority.
Common questions
Can you get my money back from a casino?
No, we do not handle claims or collections. We can suggest what to document and where to turn, such as the operator's complaints process and the regulator or dispute service its terms name. Start with the operator's own complaint steps, then escalate.
Is there a phone number?
No. Email is the only channel, which leaves a written record and makes impersonation harder. If an account on social media claims to speak for us, ignore it and report it by email. Email also lets you attach screenshots for later reference.